Safety & Security

Team Member Safety 

Practicing safety on the job is the responsibility of everyone in the restaurant. We care about your safety and the safety of others. Team member negligence or mishandling of equipment causes most accidents and injuries.

Basic Guideline for Practicing Safety

  • Safe Storage of Items

  • Proper Lifting Technique

  • Tool & Equipment Safety

  • Chemical Safety

  • General Restaurant Safety 

Safe Storage of Items

  • Store and stack items at a safe height.

  • Place heavier items on the bottom storage shelves.

  • Properly label and date all items before putting away.

  • Always rotate any food you are putting away.

Safe Lifting Technique

  • Ask for help with heavy loads.

  • Never carry an item that obstructs your view of where you’re going.

  • Keep your arms and elbows close to your body when lifting.

  • Lift with your legs – not your back.

  • To keep your balance and protect your back from injury when you turn with a load, turn your whole body at once.

Tools & Equipment Safety

  • Use the right tool for the right job.

  • Make sure the tool is in good repair and has all of its parts in place.

  • Make sure all electrical equipment is properly grounded and all cords are in good repair.

  • Always wear a cutting glove when using or cleaning sharp tools, knives, or equipment.

  • Turn off and unplug any machinery or equipment before cleaning it and after use.

Team Member Safety

General Safety

Always sweep up glass – don’t use your hands.

  • Wipe up spills as soon as you see them.

  • Never use your hands or feet to compress trash.

  • Always use an ice scoop to scoop ice.

  • Be careful around the grill and fryer stations.

  • Wear proper safety equipment such as oven mitts, goggles, gloves, etc.

  • Let a manager know of any unsafe or broken equipment.

  • Use a ladder. DO not climb on racks or counters.

  • Never run or horseplay.

  • Keep aisles and exits clear and free of debris.

  • Be careful around guests. They may have no idea where you are going!

 Team Member Security

The safety and security of our team members is very important to us! Increasing awareness is the key to safety.

  • Be aware of your surroundings.

  • Never leave the restaurant wearing your apron.

  • Leave in pairs if it’s late at night.

  • Keep your keys in your hand with a key pointing out.

  • Carry mace.

  • Park in a well-lit area.

  • Do not discuss money in front of guests.

  • Do not count tips in front of guests.

  • Never tell a guest what time you will be coming to or leaving work.

  • Keep the rear doors locked at ALL times. It should never be opened after dark.

Emergency Procedures

Choking

  • Stay Calm

  • Ask the Person “Are You Choking”?

  • If they respond verbally, let them try to cough it out.

  • Notify a manager ASAP.

  • If they cannot speak, cough or breathe, have someone call 911 while you administer first aid.

 

Robbery Procedures

  • Stay calm.

  • Quickly obey any demands.

  • Do not chase or follow.

  • Call the Police as soon as possible.

  • Give a detailed description.

Fire Procedures

  • Evacuate the building immediately through the closest door or fire exit.

  • Escort guests out calmly.

  • Check the restrooms for guests & team members.

  • Do not let anyone reenter the building.

  • Move to the flag area of the parking lot.

  • Gather for a roll call to account for everyone.